Privacy Policy | Sparsha Lama Foundation

1. Introduction

Sparsha Lama Foundation ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

We collect only what we need to support members:

Identity & verification info (name, date of birth, ID documents)
Contact details (email, phone, address)
Emergency contact information
Support requests and communication records
Payment information (processed securely)
Status proof (student ID, admission letter, I-20, work authorization)

3. How We Use Your Information

We use collected information to:

Verify your membership and identity
Provide and maintain our services
Process support requests and provide assistance
Process payments and manage memberships
Communicate with you about services and updates
Ensure security and prevent fraud
Comply with legal obligations

4. Information Sharing

We do not sell your data.

We share data only when necessary:

With your consent
For safety/emergency reasons
To comply with law
With service providers who assist in our operations
With professional resources when you request referrals (with your consent)

5. Data Security

We implement appropriate security measures to protect your information, including:

Encryption of data in transit and at rest
Secure access controls
Regular security assessments
Staff training on data protection

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Members can request correction/deletion of data where allowed by law. You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Opt-out of marketing communications
Data portability where applicable

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When your membership ends, we may retain certain information for legal and operational purposes.

8. Cookies

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings, though some features may not function properly without them.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform.

11. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

Email: privacy@sparshalama.org
Phone: 1-800-SPARSHA