Mero Rides Data Deletion & Account Closure Policy

This policy explains how you can close your account and request deletion of your personal data, and what information we may still need to retain for legal, safety, or operational reasons. It supplements our Terms of Service and Privacy Policy.

1. How To Request Account Deletion

You can request account deletion by:

• Using any in-app "Delete account" or "Close account" options where provided, or
• Contacting our support team using the contact details shown in the app or on our website.

We may need to verify your identity before processing your request.

2. What Happens When Your Account Is Closed

When we process your deletion request:

• Your account is deactivated, and you will no longer be able to log in or use the apps.
• We remove or anonymise personal data that is not required to be kept for legal, safety, or operational reasons.
• We may retain certain non-identifying or aggregated data for analytics and service improvement.

If you have an outstanding negative balance or unresolved disputes, we may need to address those before fully completing closure, in line with local laws.

3. Data We May Need To Keep

Even after account closure, we may retain some data where we have a valid reason, such as:

• Trip and payment records required by tax, accounting, and financial regulations.
• Safety and incident reports where retention is necessary to prevent harm, investigate past issues, or comply with legal duties.
• Minimal identity and contact logs required by law enforcement, regulatory requirements, or to enforce platform bans (for example, in cases of serious misconduct or fraud).

Where feasible, we will:

• Minimise the categories of data we keep.
• Restrict access to such data to authorised personnel only.

4. Timeline

We aim to begin processing account deletion requests promptly and complete them within a reasonable time frame, taking into account:

• Verification steps
• Applicable legal retention periods
• Any active investigations, disputes, or safety concerns

If we cannot fully delete your data for legal or safety reasons, we will apply the principles above and keep only what is strictly necessary.

5. Contact

If you have questions about data deletion or account closure, or if you want to follow up on a request, please contact us via the support channels listed in the apps or on our website.